Executive, Customer Service Booking at Ocean Network Express

Job Description:

Latest job information from Ocean Network Express for the position of Executive, Customer Service Booking. If the Executive, Customer Service Booking vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ocean Network Express for the position of Executive, Customer Service Booking below matches your qualifications.

Company Profile

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.

Attractive benefits including

• Comprehensive insurance coverage for employees
• Flexi-benefit claim
• Complimentary tickets for Mandai parks
• LinkedIn learning for employees

Job Summary

We are seeking an Executive, Customer Service Booking (Shipping) to manage booking requests and coordinate shipments. You will liaise with customers, process bookings, monitor cargo movements, and work with internal and overseas teams to ensure smooth operations. Ideal candidates are detail-oriented with strong communication skills; shipping or logistics experience is preferred.

Key Responsibilities

• To liaise with customers on shipments dates and any special requirements pertaining to customers’ orders fulfilment.
• To process booking acknowledgement within lead-time.
• To monitor and follow-up on special cargo.
• To liaise with Marketing team for space control.
• To monitor detention and payment, terminal transmissions etc.
• To coordinate with local and overseas stakeholders.
• To perform any other duties as assigned.

Job Requirements

• Candidates who possess at least a Diploma in Maritime Studies, Logistics or Shipping-related disciplines are preferred.
• Proficient in MS Office such as Excel and Word applications.
• Experience in analytics or Live Chat functions will be an added advantage.
• Possess good communication and interpersonal skills.
• Able to work under stress and fast-paced environment.
• Self-motivated, result-oriented and resilient.
• Candidates with at least one year of relevant working experience have an added advantage.
• Knowledge in a similar role in shipping agency will be preferred.
• Assist in any other ad-hoc assignments when required.

*Only shortlisted candidates will be notified.

Job Info:

• Company: Ocean Network Express
• Position: Executive, Customer Service Booking
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Executive, Customer Service Booking at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.