Customer Service Manager at SG Gymnastics Academy

Job Description:

Latest Job Information from Company SG Gymnastics Academy as position Customer Service Manager. If Job Vacancy Customer Service Manager in Singapore matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from SG Gymnastics Academy as the position Customer Service Manager below matches your qualifications.

The Customer Service Manager at Bianka Panova Academy is responsible for delivering a seamless, positive experience for students, parents, and prospects — from initial inquiry to ongoing academy engagement. This role combines relationship management, process coordination, and service quality improvement to uphold BPA's reputation for excellence in rhythmic gymnastics education.

Roles & Duties

a. Supervise and lead the customer service department/front office, providing guidance and support to ensure high performance and morale.

b. Monitor and evaluate the performance of the customer service department, setting clear goals and objectives, and providing regular feedback and performance reviews.

c. Identify inefficiencies in customer service processes and workflows, implementing improvements and streamlining procedures to enhance efficiency and effectiveness.

d. Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.

e. Implement and enforce customer service policies, procedures, and standards to maintain consistency and quality in service delivery.

f. Analyze customer service metrics and feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience, services, and processes.

g. Develop and implement strategies for collecting and analyzing customer feedback, utilizing insights to drive improvements in products, services, and processes.

h. Collaborate with other departments such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.

i. Oversee and manage the billing process for customers, ensuring accuracy, timeliness, and compliance with billing policies and procedures.

j. Oversee and manage onboarding, and retaining clients; managing the existing client portfolio; selling academy merchandise; and overseeing gymnasts' participation in events, competitions, camps, and other related activities.

k. Perform other ad-hoc duties as assigned.

Job Info:

• Company: SG Gymnastics Academy
• Position: Customer Service Manager
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.