Customer Service Executive at Singapore Telecommunications

Job Description:

Latest Job Information from Company Singapore Telecommunications as position Customer Service Executive. If Job Vacancy Customer Service Executive in Singapore matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Singapore Telecommunications as the position Customer Service Executive below matches your qualifications.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Provide first-level support to internal and external users of Singtel Empower Portal via email, live chats, and ticketing system.
• Troubleshoot and resolve basic system issues, access problems, and granting of Empower access.
• Collaborate with various stakeholders which includes IT, Billing Operations, and Product Owners to obtain specific information for issue resolution.
• Ensure Standard Operating Procedure (SOP) is properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
• Meet Customer Experience (CE) target set by management.
• Monitor and ensure Service Level Agreement (SLA) for ticket resolution within 3-working day and 5- working day is met.
• Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
• Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Perform duties as and when assigned by the Superior.

Skills for Success:

• Diploma in any discipline.
• Requires a minimum of 1 year of experience in a customer service environment.
• Able to speak and write fluent English.
• Good customer service and effective communication skills.
• Ability to handle difficult calls and emails in a professional manner.
• Display initiative and willingness to learn.
• Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
• Strong reconciliation and problem-solving skills.
• Ability to work under pressure.
• Well organized and meticulous.
• Able to adapt to changes comfortably.
• Strong knowledge in MS Office.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! 

Job Info:

• Company: Singapore Telecommunications
• Position: Customer Service Executive
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.