Customer Service Executive - After Sales at NTI Nanofilm

Job Description:

Latest job information from NTI Nanofilm for the position of Customer Service Executive - After Sales. If the Customer Service Executive - After Sales vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at NTI Nanofilm for the position of Customer Service Executive - After Sales below matches your qualifications.

Founded in 1999 and headquartered in Singapore, NTI Nanofilm is a global nanotechnology solutions company integrating advanced thin-film coatings, turnkey vacuum coating equipment, micro-optics nanofabrication, and hydrogen fuel-cell surface technologies. With proprietary deposition sources—including Magnetron Sputtering, Arc Evaporation, Filtered Cathodic Vacuum Arc (FCVA), Closed Space Sublimation (CSS), and Plasma-Enhanced CVD (PECVD), we help electronics, automotive, medical and industrial customers improve performance, durability and sustainability, from R&D through high-volume production. NTI Nanofilm operates across Singapore, China, Germany, Japan, India and Vietnam, and has been listed on the Singapore Exchange since 2020.

Job Purpose

Managing customer quotations & orders, addressing inquiries, overseeing shipment, ensuring accuracy and completeness of documentation for after-sales. The candidate also manages equipment shipment, parts return and repair matters, etc.

Responsibilities

• Prepare quotations for all customers as requested, compile parts list, process PO, raise PR.
• Keep an administrative record of all the customer sales activities and warranty related matters.
• Assist visa applications, ticket bookings, and accommodation arrangements when required for After Sales related matters.
• Communicate and respond formally to all customers’ inquiries through email.
• Participate in safe keeping and stock take confirmation activity of spare parts inventory.
• Facilitate shipment of spare parts and other items to ensure efficient and smooth logistics operations.
• Coordinate parts manufacturing and modification with workshop.
• Manage and coordinate parts return & repair requests.
• Ensure compliance with company policies and procedures related to customer service and order processing.

Requirements

• Diploma in Business Administration, Marketing, Management etc.
• Excellent verbal and written communication and strong interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Efficient time management skills, capable of handling multiple tasks simultaneously.
• Basic problem-solving skills to address customer inquiries and issues, escalate complex problems appropriately.
• Experience in SAP and CRM is an added advantage.
• Proficient in written and spoken English and Chinese, to support regional and China‑based stakeholders.
• Comfortable working from office (on-site), Monday – Friday.

Working Location

11 Tai Seng Drive Singapore 535226

Job Info:

• Company: NTI Nanofilm
• Position: Customer Service Executive - After Sales
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive - After Sales at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.