Latest job information from ABB Limited for the position of Customer Operations Manager. If the Customer Operations Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Commercial Operations Manager __ Your role and responsibilities In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers' expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team. The work model for the role is: Hybrid Implementing Global and Hub customer support strategies and making optimization plans to increase operational excellence and customer satisfaction in the sales process. Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score. Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices. Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions. Managing the team effectively and e nsuring that the area of responsibility is properly organized, staffed and directed. Builds an effective, capable and high performing organization. Qualifications for the role Bachelor's Degree in Supply Chain, Engineering or another relevant field. Minimum 8 years of professional experience in similar roles with extensive knowledge of the function and department processes. Experience in working in international environments with different cultures and languages, and managing stakeholders of varying management levels. ERP experience (SAP ECC/Hana and APO experience is preferred) Excellent communications and influencing skills Ability to manage, mentor and drive a high-performing team. Structured, results oriented, with positive outlook and high initiative. Work rights in Singapore. What's in it for you We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact Apply today or visit to learn more about the impact of our solutions across the globe.
Job Info:
Company: ABB Limited
Position: Customer Operations Manager
Work Location: Singapore
Country: SG
How to Submit an Application:
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