Commercial Strategy & Operations Senior Manager

• Monday to Friday; Office Hours
• Location: East

The Role:

This role plays a pivotal part in driving top-line growth, develop marketing plans to drive transactions, supporting frontline execution, streamlining business flows, and ensuring a superior customer experience. Planning, strategizing, developing plans and projects to deliver the desired outcomes.

• Lead the development and execution of commercial strategies to drive growth, profitability, and market expansion.
• Manage sales operations, tender processes, and business development activities to achieve revenue and retention targets.
• Design and implement go-to-market plans, promotional campaigns, and new product/service launches.
• Analyze market trends, customer insights, and competitive data to inform strategic decisions.
• Oversee business support functions, ensuring accurate reporting, process governance, and workflow efficiency.
• Drive continuous improvement initiatives in operations, compliance, and performance management.
• Establish and monitor service standards, SLAs, and quality metrics to deliver exceptional customer experiences.
• Lead, coach, and develop a high-performing cross-functional team.
• Collaborate closely with Marketing, Finance, Product, IT, and Operations to ensure alignment and delivery.
• Represent the Commercial function in executive meetings and cross-functional forums.

What are we looking for?

• At least 8 years of experience in commercial management, sales leadership, business support, and/or customer service roles.
• Experience in Supply Chain, telecommunications, financial services or healthcare preferred.
• Proven track record of achieving sales targets, leading cross-functional teams, and driving service excellence.

Next Step: Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Edmund Chung Keng Loon Registration Number: R1986801 AlwaysHired Pte Ltd EA Licence No: 24C2293

Information :

• Company : AlwaysHired
• Position : Commercial Strategy & Operations Senior Manager
• Location : Singapore
• Country : SG