Call Center Manager at PERSOL APAC

Job Description:

Latest job information from PERSOL APAC for the position of Call Center Manager. If the Call Center Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PERSOL APAC for the position of Call Center Manager below matches your qualifications.

Call Center Manager

Location: Central Singapore

Salary: Up to $7,000

Working Hours: 8:30 AM – 6:00 PM, Monday–Friday

About the Role:

We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets.

Responsibilities:

• Lead and manage the inbound call center team to meet SLAs and performance metrics
• Develop strategies for efficient call management and escalation handling
• Monitor performance, analyze trends, and implement process improvements
• Coach, mentor, and conduct appraisals, identifying talent for retention
• Handle escalated calls and ensure high customer satisfaction
• Maintain productivity during low-call periods and perform ad-hoc duties as needed

Requirements:

• 5–7 years of call center experience with at least 2 years in a managerial role (inbound focus)
• Proven track record of achieving service targets
• Strong leadership, analytical, and communication skills
• Proficient in MS Office

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PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Koh Wei Ling, Gao Weiling)

Job Info:

• Company: PERSOL APAC
• Position: Call Center Manager
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.