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Business Operations Systems & Automation Analyst at crown worldwide pte ltd

Position Business Operations Systems & Automation Analyst
Posted 14 Aug 2026
Expired 13 Sep 2026
Company crown worldwide pte ltd
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from crown worldwide pte ltd for the position of Business Operations Systems & Automation Analyst. If the Business Operations Systems & Automation Analyst vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at crown worldwide pte ltd for the position of Business Operations Systems & Automation Analyst below matches your qualifications.

Role Purpose

You will evaluate, optimise, and automate the systems and processes supporting the end-to-end job lifecycle - from job initiation and cost capture to billing readiness and closure.

This role focuses on system effectiveness, process design, and scalability , ensuring accurate job costing, strong data integrity, and seamless flow from operations to finance .

Key Responsibilities

1. System Evaluation & Job Lifecycle Mapping

  • Evaluate current systems used for: Job creation and tracking, Job costing (labour, subcontractors, transport, materials) and Billing readiness and closure
  • Map the end-to-end job lifecycle : Job setup → execution → cost capture → completion → billing trigger
  • Identify breakdowns such as: Missing or incomplete cost data, Weak linkage between job completion and billing, Data inconsistencies across systems
  • Ensure full traceability from job → cost → revenue

2. Process Optimisation & Control Design

  • Redesign workflows to improve workflows such as

    • Data completeness at source,
    • Timeliness of job closure and billing readiness, Accuracy of job costing
    • Customer onboarding, Customer Master Data
  • Define and implement process controls , including:

    • Mandatory data fields
    • Standard job closure requirements
    • Clear billing readiness criteria
  • Eliminate fragmented tracking and manual workarounds
  • Identify gaps, duplication, and inefficiencies across systems
  • Drive standardisation of data structures and workflows across operations and finance
  • Identify repeat issues and implement simple fixes (templates, data validations, standard work instructions).

3. Automation & Scalability (Core Focus)

  • Identify and implement automation opportunities across workflows. Example: Job-to-cost data capture, Completion triggers for billing readiness, Exception alerts (missing data, pricing gaps, incomplete jobs)
  • Build solutions using:

    • Excel (advanced formulas, dashboards, structured models)
    • Power Query (data consolidation and transformation)
    • Power Automate/VBA (workflow automation, approvals, alerts)
    • Other Automation Tools/Skillsets
  • Reduce: Manual data entry, Reliance on offline trackers. Cycle time across the job lifecycle
  • Work with system owners / vendors to improve integration and data flow

4. Reporting & Operational Visibility

  • Develop dashboards and trackers for:

    • Job status (open, in-progress, completed, billing-ready)
    • Job costing vs expected revenue
    • Cycle times across lifecycle stages
    • Exception tracking (missing data, delays, inconsistencies)
    • Customer Database
  • Move reporting from reactive to proactive issue identification

5. Stakeholder Management

  • Work closely with:
  • Mobility Advisors, Billing and Operations teams - job execution, cost capture discipline, billing discipline.
  • Finance (AR/GL) - downstream billing and reconciliation alignment, month-end support where needed.
  • Drive accountability for data quality and process adherence across teams

Must-Have

  • Diploma / Degree in Business, Operations, Accounting, Analytics or related
  • 3-5+ years in: process improvement / system analyst roles/ project-based environments
  • Strong understanding of end-to-end operational workflows / willingness to learn.
  • Advanced Excel skills:

    • Structured models, XLOOKUP, SUMIFS, pivot tables
  • Automation skills : Basic VBA/ Power Query/ Power Automate / equivalent skills
  • Strong analytical and process-mapping capability

Highly Desirable

  • Experience with:

    • Job costing / project-based systems (e.g., logistics, construction, services)
    • ERP / operations or billing systems
  • Experience in process reengineering or system implementation

Traits That Matter

  • Systems thinker (understands end-to-end flows, not just tasks)
  • Proactive in identifying inefficiencies and closing gaps
  • Strong ownership and follow-through
  • Comfortable challenging existing processes

Job Info:

  • Company: crown worldwide pte ltd
  • Position: Business Operations Systems & Automation Analyst
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Business Operations Systems & Automation Analyst at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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