Air Freight Executive

About the Role

We are hiring on behalf of our client, MNC Global Logistic company - Air Freight Executive, where youll manage end-to-end key account operations for high-value clients. Youll ensure seamless import/export processes while driving continuous improvement in a fast-paced environment.

✈️ Air Freight Executive - Key Account (Customer Service)

📍 Location: Alps Avenue 🕘Working Hours:

• Mon-Fri: 8:30 AM - 5:50 PM
• Alternate Sat: 8:30 AM - 12:30 PM
• 6 off days per month

💰 Gross Salary: Up to S$4,000/month

Key Responsibilities

• Oversee day-to-day air freight import/export operations, ensuring compliance with SOPs and smooth shipment execution.
• Act as the main point of contact for key customers, internal teams, and carriers to manage and resolve operational issues.
• Develop and enhance procedures to improve efficiency, reduce service failures, and ensure effective recovery actions.
• Prepare and analyze KPI reports, lead performance reviews, and recommend improvements based on data insights.
• Monitor customer payments, resolve billing issues, and ensure timely collections.
• Respond promptly to customer feedback or issues, with a focus on root cuse analysis and preventive solutions.
• Coordinate and secure cargo space across origin stations in alignment with shipment schedules.

Requirements

• Diploma/Degree in Logistics, Supply Chain, or related field
• Prior experience or knowledge in air freight operations is a plus (training provided for entry-level candidates).
• Strong attention to detail, analytical mindset, and proactive problem-solving skills.
• Excellent communication and team collaboration skills.
• Self-driven and resourceful, with a passion for process improvement and service excellence.
• Comfortable working in a fast-paced.
• Willing to support urgent operational matters outside office hours, when required.

Information :

• Company : Findjobs Pte Ltd
• Position : Air Freight Executive
• Location : Singapore
• Country : SG