Air Freight Customer Service Officer at MyCareersFuture

Position	Air Freight Customer Service Officer
Posted	11 Aug 2026
Expired	10 Sep 2026
Company	MyCareersFuture
Location	Singapore \| SG
Job Type	Full Time

Job Description:

Latest job information from MyCareersFuture for the position of Air Freight Customer Service Officer. If the Air Freight Customer Service Officer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MyCareersFuture for the position of Air Freight Customer Service Officer below matches your qualifications.

Roles & Responsibilities

Job Responsibilities Support the supervisor in developing and enhancing airfreight forwarding products in collaboration with cross-functional teams such as Sales and Marketing.

Assist in planning and coordinating daily shipment movements in line with operational requirements and customer needs.

Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.

Verify accuracy of airline billing and ensure timely resolution of discrepancies.

Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.

Implement corrective actions as directed by management in response to audit findings and operational gaps.

Continuously review and improve work processes to ensure alignment with current operational requirements and evolving customer expectations

Perform any other duties as assigned by the Management

Job Requirements Possess a Diploma or bachelor's degree of any discipline, preferably in Logistics & Supply Chain/Business Administration.

Minimum of 3 to 5 years of experience in airfreight or related field.

Strong knowledge of IATA regulations; Dangerous Goods (DG) certification or knowledge is an advantage.

Familiarity with customs and trade control regulations; relevant certifications are a plus.

Proven ability in airfreight planning and coordination, including direct engagement with airlines, terminals, and internal stakeholders.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.

Strong problem-solving, organizational, and stakeholder management skills.

Willing to work a 5.5-day work week on office hours.

Tell employers what skills you have Liaising with cross functional teams Aviation Regulations Certifications Sales and Marketing Customs Regulations Problem Solving Operational Audit Freight Forwarding Logistics & Warehousing managerial duties Collaborate With Internal Team relationships with internal stakeholders

Job Info:

Company: MyCareersFuture
Position: Air Freight Customer Service Officer
Work Location: Singapore
Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Air Freight Customer Service Officer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

Customer Engagement Executive at MyCareersFuture

Posted: 4 minutes ago

Desc: Roles & ResponsibilitiesOutgrown Your Current Role? Your Next Chapter Starts Here. Sometimes, making a career change is exactly what you need to rediscover your ambition. If you're looking for a new e...