Home » Customer Service Representative

Customer Service Representative at J&T Express

Position Customer Service Representative
Posted 24 Apr 2026
Expired 24 May 2026
Company J&T Express
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from J&T Express for the position of Customer Service Representative. If the Customer Service Representative vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at J&T Express for the position of Customer Service Representative below matches your qualifications.

Job description: Job Summary: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels.. CSR also process modifications on the route or parcels and escalate complaints across a number of communication channels, and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations. Qualifications: College level or short course/vocational diploma or equivalent At least 1 year relevant work experience in Customer Service or similar field preferred. Experience in E-commerce, Logistics, or BPO is a plus Familiarity with CRM systems, SalesForce or Zendesk Key Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Answer Calls and email based on customer inquiries. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with related department as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Monitor delivery status, update client information and transaction activity in the system Process transaction in the system - Orders, form and application Identity issue to escalate to supervisor's/team leaders Complete call logs and reports Verify customer information and instructions

Job Info:

  • Company: J&T Express
  • Position: Customer Service Representative
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
Please search for the latest job opportunities on our Homepage.

Similar Job Vacancies

  Recruitment Specialist at Achieve Group
Posted: 1 hour ago

Desc: About the RoleWe are seeking motivated and driven individuals to join our team as a Recruitment Specialist. In this role, you will partner with clients and candidates to deliver effective hiring solut...

Company: Achieve Group | Location: Singapore
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |