Home » Director, IT Service Delivery

Director, IT Service Delivery at Morgan McKinley

Position Director, IT Service Delivery
Posted 07 Jul 2026
Expired 06 Aug 2026
Company Morgan McKinley
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Morgan McKinley for the position of Director, IT Service Delivery. If the Director, IT Service Delivery vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Morgan McKinley for the position of Director, IT Service Delivery below matches your qualifications.

Our client in the logistics industry is looking for an experienced and strategic Director, IT Service Delivery to lead their regional IT support organization across the Asia-Pacific region. In this role, you'll drive operational excellence, enhance the end-user experience, and build strong partnerships with both internal and external stakeholders. You'll lead high-performing teams, oversee large-scale technology initiatives, and help shape the future of IT service delivery in a fast-paced, customer-focused environment.

What You'll Do

  • Lead IT service delivery operations across multiple APAC countries, ensuring high-quality, reliable, and customer-focused service delivery.
  • Develop and execute regional IT support strategies aligned with business and global technology objectives.
  • Oversee service desk, incident management, problem management, workplace technology, and end-user support functions.
  • Drive continuous improvement initiatives through automation, AI, process optimization, and service modernization.
  • Partner with business leaders, customers, and technology teams to understand business needs and deliver effective technology solutions.
  • Support business development activities by providing technical expertise, solution design, cost estimates, and IT input for customer proposals and contracts.
  • Govern large-scale IT projects, ensuring successful delivery within scope, budget, and timeline.
  • Manage strategic vendor relationships and outsourced service providers to achieve service excellence.
  • Lead executive response during major incidents and ensure effective communication throughout service recovery.
  • Establish performance metrics, service governance, and continuous improvement programs to enhance operational efficiency and customer satisfaction.
  • Build, coach, and develop a high-performing regional team while fostering a culture of collaboration, accountability, and innovation.

Requirements:

  • A Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline (MBA is an advantage).
  • Significant leadership experience in IT service management, client support, or technology operations within a large, complex organization.
  • Proven experience leading regional or multi-country IT support teams across the APAC region.
  • Strong knowledge of IT Service Management (ITSM), incident and problem management, and end-user computing services.
  • Experience delivering enterprise technology projects and managing cross-functional initiatives.
  • Knowledge of enterprise platforms such as SAP, Oracle, Blue Yonder, Warehouse Management Systems (WMS), or Order Management Systems (OMS).
  • Financial management and budgeting experience, with the ability to balance operational performance and cost efficiency.
  • Excellent communication, stakeholder management, and executive presentation skills.
  • Strong commercial awareness with the ability to influence senior leaders, customers, and external partners.
  • A strategic mindset combined with a hands-on approach to delivering operational excellence.

Good to have:

  • ITIL certification
  • PMP or PRINCE2 certification
  • Cloud or IT Service Management certifications
  • Experience within logistics, supply chain, warehousing, transportation, or distribution industries

Interested candidates may apply through the application system or send it to . Shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Ho Ji Keat, Joey

EA Licence No: 11C5502

EA Registration No. R1983255

Job Info:

  • Company: Morgan McKinley
  • Position: Director, IT Service Delivery
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Director, IT Service Delivery at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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