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Customer Trust Technical advisor at Applicantz

Position Customer Trust Technical advisor
Posted 19 Jul 2026
Expired 18 Aug 2026
Company Applicantz
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Applicantz for the position of Customer Trust Technical advisor. If the Customer Trust Technical advisor vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Applicantz for the position of Customer Trust Technical advisor below matches your qualifications.

This is a 6-12 Months contract only for Singapore based candidates.

As a Customer Trust Technical advisor , you will play a critical role in strengthening customer relationships by responding to inbound security and compliance questionnaires. you will work across technical and non-technical teams to identify accurate, timely, and trustworthy responses bridging the gap between customer trust, product understanding, and internal knowledge. This role demands strong foundational technical skills, curiosity, persistence, and the ability to navigate ambiguity with confidence.

You'll be part of the Trust & Engagement team. You will work remotely with collaboration with many other teams.

Responsibilities

  • Respond to incoming security and compliance questionnaires from customers and prospects
  • Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations teams
  • Track and manage responses using internal systems (e.g. Responsive , Jira, SafeBase ) ensuring traceability and repeatability
  • Maintain and improve the centralised repository of approved answers for reuse and consistency.
  • Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing responses
  • Develop and iterate on standard operating procedures for common requests.
  • Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner
  • Stay current on Client's security posture, architecture, and trust initiatives to support accurate, credible responses
  • Identify gaps in existing documentation and collaborate with SMEs to close them.

Minimum Qualifications

  • Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS),basic concepts of AI and cloud environments
  • Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences
  • Demonstrated persistence and follow-through when working cross-functionally to resolve open items
  • Experience managing technical documentation or knowledge bases
  • Comfortable navigating ambiguity and driving clarity in loosely structured tasks
  • Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential
  • Highly organized, self-directed, and able to manage multiple simultaneous deadlines
  • Understanding on SSL, DLP, defense in depth

Ideal Traits

  • Tenacious: You don't drop the thread—if someone doesn't answer, you follow up until they do
  • Technically curious: You want to understand the why; behind the tech, not just the what
  • Autonomous but collaborative: You can work independently, but you're quick to bring in others when needed

Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and Flexible work environment. They use cutting edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

Job Info:

  • Company: Applicantz
  • Position: Customer Trust Technical advisor
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Trust Technical advisor at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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