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Intern, Guest Service at Ascott International Management Pte Ltd

Position Intern, Guest Service
Posted 05 Jul 2026
Expired 04 Aug 2026
Company Ascott International Management Pte Ltd
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Ascott International Management Pte Ltd for the position of Intern, Guest Service. If the Intern, Guest Service vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ascott International Management Pte Ltd for the position of Intern, Guest Service below matches your qualifications.

CapitaLand Group is one of Asia’s largest diversified real estate groups headquartered in Singapore. The portfolio focuses on real‑estate investment management, development and operations across more than 270 cities in over 45 countries.

ResponsibilitiesManage front office operations
  • Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures
  • Coordinate daily front‑office activities to ensure operational efficiency
  • Plan resources and allocate work assignments to team members
  • Maintain accurate room status information
  • Handle irregularities related to the delivery of front‑office service
  • Supervise upselling procedures to maximise room revenue
  • Assist in the check‑ins and check‑outs of VIP guests and large groups
  • Supervise switchboard services and related call services
Drive service and operational excellence
  • Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow‑up
  • Provide information and recommendations to guests on property's amenities, services and tourism‑related activities
  • Resolve guests' concerns and feedback to ensure guest satisfaction
  • Build rapport with guests to enhance service experience
  • Monitor guest satisfaction levels and feedback for service improvement
  • Propose improvements to enhance operational efficiency and guest experience
  • Implement innovation, improvement and sustainability plans for continuous improvement
  • Act as a role model for service excellence to drive service culture
Manage operational risks
  • Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions
  • Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow‑up
  • Execute response and recovery actions during emergency situations
  • Implement loss and risk prevention policies and procedures
Manage human resources, finance and report management
  • Verify and analyse operations reports and guest statistics for management updates
  • Identify training needs and implement training plans to enhance team capabilities
  • Provide coaching and feedback to improve team performance
  • Monitor team performance and provide feedback for improvement

At CapitaLand, we advocate fair employment practices and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified. We believe the success of our talent strategy goes beyond just recruiting the right talent; we strive to help our people grow, recognise their talents and hard work, and reward them for their efforts and achievements.

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Job Info:

  • Company: Ascott International Management Pte Ltd
  • Position: Intern, Guest Service
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Intern, Guest Service at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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