Infrastructure Support Analyst at Astek

Job Description:

Latest job information from Astek for the position of Infrastructure Support Analyst. If the Infrastructure Support Analyst vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Astek for the position of Infrastructure Support Analyst below matches your qualifications.

Only Singapore Citizens will be considered due to high security project.

Role Overview

Responsible for 24x7 operational support of IT systems hosted in on-premise data centres and the Government Commercial Cloud (GCC/AWS). The role focuses on infrastructure reliability, incident resolution, cloud operations, automation, vendor coordination, and cost management within a government-compliant environment.

Key Responsibilities

• Provide production support for GCC (AWS) and on-prem systems to ensure high availability and minimal downtime.
• Troubleshoot and resolve application, infrastructure, and security incidents in line with SLAs.
• Maintain compliance with government IT policies and security standards.
• Manage cloud resources including compute, networking, security groups, IAM, and monitoring dashboards.
• Execute production deployments, manage release schedules, perform validation and rollback when required, and support zero-downtime deployments.
• Develop and maintain deployment pipelines and automation scripts.
• Use Terraform and Ansible for infrastructure provisioning and configuration management.
• Maintain SOPs, runbooks, and operational documentation.
• Coordinate with vendors and cross-functional teams to resolve issues and support project rollouts.
• Support budgeting, billing, cost tracking, and cost recovery activities.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Singapore Citizen.
• 4–6 years’ experience in IT operations or infrastructure support.
• Hands-on experience with Windows/Linux servers and cloud platforms (GCC/AWS preferred).
• Strong troubleshooting skills across application, infrastructure, and security domains.
• Experience with ITSM tools such as Jira or ServiceNow.
• Familiarity with enterprise IT governance frameworks, especially in regulated or government environments.
• Certifications such as ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
• Strong analytical skills and ability to manage multiple priorities independently.

Job Info:

• Company: Astek
• Position: Infrastructure Support Analyst
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Infrastructure Support Analyst at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.