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Customer Service Lead at Jet Aviation

Position Customer Service Lead
Posted 17 Mar 2026
Expired 16 Apr 2026
Company Jet Aviation
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Jet Aviation for the position of Customer Service Lead. If the Customer Service Lead vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Jet Aviation for the position of Customer Service Lead below matches your qualifications.

Location: Singapore, SG, 797800
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Executive
Requisition Id: 5410

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Customer Service Lead you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Main Responsibilities
  • Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
  • Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
  • Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
  • Recommend and implement programs to support customer needs
  • Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
  • Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
  • Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
  • Lead, guide and coach Customer Service Agent on the procedures and processes of FBO
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements
  • High School Diploma/GED or equivalent
  • Valid driver's license
  • English language skills (e.g. B2 proficiency level or equivalent)
  • Good communication skills
  • Common courtesy and customer orientation
  • Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Desired Characteristics
  • Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
  • Ability to work calmly and effectively under pressure
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
  • Excellent communications, customer service and people skills
  • Results driven – able to execute with high personal accountability
  • Strong initiative and self-direction
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

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Job Info:

  • Company: Jet Aviation
  • Position: Customer Service Lead
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Lead at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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