CUSTOMER SERVICE COORDINATOR at CROWN WORLDWIDE PTE LTD

Job Description:

Latest job information from CROWN WORLDWIDE PTE LTD for the position of CUSTOMER SERVICE COORDINATOR. If the CUSTOMER SERVICE COORDINATOR vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at CROWN WORLDWIDE PTE LTD for the position of CUSTOMER SERVICE COORDINATOR below matches your qualifications.

As a Customer Service Intern in the Information Management division of Crown Worldwide Singapore, you will support the customer service team in delivering reliable and professional service to our clients. You will assist with daily customer interactions, logistics coordination, and administrative tasks while learning about logistics operations and customer service best practices.

This internship provides hands‑on exposure to logistics service delivery, customer relationship management, and cross‑functional collaboration in a multicultural environment.

Key Responsibilities

• Assist as a first point of contact for customers by handling basic enquiries, updates, and service requests via phone and email.
• Support logistics coordination activities such as shipment scheduling, documentation preparation, and shipment tracking.
• Provide customers with accurate information on Crown’s logistics services and processes under team guidance.
• Maintain polite, professional, and customer‑focused communication at all times.
• Help monitor service progress and flag potential delays or service issues to senior team members.
• Update and maintain customer records and documentation in customer service systems.
• Demonstrate Crown’s Values in all interactions with customers and colleagues.
• Support service improvement initiatives by identifying recurring issues or improvement opportunities.
• Work closely with operations and internal teams to support customer requirements.

Required CompetenciesCommunication

Communicates clearly and professionally in verbal and written forms. Listens actively and follows guidance when responding to customers.

Customer Service

Demonstrates a helpful and approachable attitude. Willing to learn how to handle customer needs effectively and professionally.

Quality & Learning Mindset

Pays attention to detail and strives to produce accurate work. Open to feedback and committed to learning and continuous improvement.

Qualifications & Requirements

• NITEC / Higher NITEC / Diploma in Logistics, Business Administration, or a related field.
• No prior full‑time experience required; exposure to customer service or logistics is an advantage.
• Basic written and verbal communication skills.
• Willingness to learn and work in a fast‑paced, team‑based environment.
• Comfortable using Microsoft Office (Outlook, Word, Excel).
• Positive attitude, reliability, and eagerness to develop customer service and logistics knowledge.
• Basic understanding of logistics, freight forwarding, warehousing, or relocation services is a plus, but not required.

Job Info:

• Company: CROWN WORLDWIDE PTE LTD
• Position: CUSTOMER SERVICE COORDINATOR
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information CUSTOMER SERVICE COORDINATOR at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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