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L1 Support Engineer at HCLTech

Position L1 Support Engineer
Posted 18 Jul 2026
Expired 17 Aug 2026
Company HCLTech
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from HCLTech for the position of L1 Support Engineer. If the L1 Support Engineer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HCLTech for the position of L1 Support Engineer below matches your qualifications.

About the Role

We're looking for an L1 Support Engineer to serve as the first-line operational support resource across a portfolio of enterprise platforms. This role is key to keeping day-to-day operations running smoothly — you'll be the first point of contact for users, ensuring issues are triaged, tracked, and resolved efficiently, while working closely with L2 and technical teams on more complex matters.

Key Responsibilities

  • Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
  • Log, track, and manage support tickets through to resolution, ensuring SLAs are consistently met
  • Triage incoming issues, categorize by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
  • Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
  • Communicate clearly with end users on issue status, resolution timelines, and workarounds
  • Maintain support documentation, runbooks, and knowledge base articles
  • Support recurring governance and compliance activities across platforms

Platforms You'll Support

  • Salesforce CRM & Marketing Cloud
  • Workato
  • UiPath RPA
  • Cumulus (Workday)
  • Tableau
  • Slack

What You'll Bring

  • Prior experience in IT helpdesk, application support, or L1/L2 operations roles
  • Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
  • Familiarity with ticketing systems and ITSM practices (e.g., ServiceNow, Jira, or equivalent)
  • Strong communication skills for user-facing support and cross-team coordination
  • Ability to manage multiple platforms and prioritize time-sensitive requests independently

Job Info:

  • Company: HCLTech
  • Position: L1 Support Engineer
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information L1 Support Engineer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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