Software and Applications Manager

ABOUT THE JOB

• Act as the main regional expert and contact regarding customer experience solutions.
• Work closely with the APAC Chief Technology Officer to support local IT teams in developing, managing, and optimizing solution architectures.
• Lead the execution of the long-term business strategy for the APAC region.
• Oversee and approve technical solutions that ensure sustainable growth, balancing local needs with regional scalability.
• Collaborate with IT and Digital teams to define the strategic technical vision for APAC products and best practices.
• Ensure delivery of essential project documentation, system configurations, and system testing.
• Supervise and guide third-party vendors and brands in building reusable solution components.
• Oversee Center of Excellence (COE) team resources to maintain an effective structure for project delivery and support.
• Foster and engage IT communities of expertise focused on customer experience solutions.
• Standardize and govern support processes to ensure service level agreements are consistently met across all customer experience solutions.
• Lead efforts to proactively identify and implement improvements in operational processes across IT departments.
• Serve as the escalation point for critical incidents with significant business impact.
• Regularly evaluate application and vendor performance.

ABOUT YOU

• Demonstrated experience managing IT projects related to eCommerce, CRM, and clienteling solutions, with strong knowledge of solution architectures, especially Salesforce.
• Familiarity with social CRM platforms.
• In-depth understanding of the technology landscape in retail, particularly clienteling.
• Ability to balance business needs with technical requirements during both development and operational phases.
• Background in project management, business analysis, solution architecture, technical or operations management, with substantial experience in large-scale eCommerce within an omnichannel environment.
• Awareness of the strengths and limitations of various digital technologies and current technology trends.
• Experience working in multinational organizations with complex structures, with a proven ability to negotiate effectively.
• Experience in the CRM field (Salesforce expertise is a plus).
• Bachelors degree or higher in computer science or a related discipline.

Information :

• Company : AMARIS ACT PTE. LTD.
• Position : Software and Applications Manager
• Location : Singapore
• Country : SG