Service Ambassador

4 weeks ago Be among the first 25 applicants

This range is provided by Lotte Duty Free Singapore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD30,000.00/yr - SGD36,000.00/yr

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each travelers individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the companys front line ambassador to uphold companys branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each travelers individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the companys front line ambassador to uphold companys branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge

• At least 3 years of customer service experience in retail or hospitality industry preferred
• Excellent communication and interpersonal skills to engage with travelers effectively
• A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
• Multilingual skills will be an added advantage to assist international travelers
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Information :

• Company : Lotte Duty Free Group
• Position : Service Ambassador
• Location : Singapore
• Country : SG