Principal Project Manager

Microsoft South West Community Development Council, Singapore

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.

• Relationship Development: Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise. Prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed. Establishes governance to influence customer decision making and diffuses situations in escalations as needed.
• Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly.
• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.
• Initiation: Drives project initiation for projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
• Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, India Global Delivery) on integrated planning and organization of onshore/offshore projects.
• Contracting: Leads contracting process for partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Negotiates and structures fixed-fee subcontractor contracts.
• Presales: Leads pre-sales process for high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.
• Planning: Develops detailed project management plan to drive predictable delivery for large and/or complex projects, leveraging expertise and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Establishes baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline).
• Planning: Establishes clear expectations and accountabilities with all project team members and stakeholders, as well as other Consulting Project Managers, for teams of high complexity by leading internal and external kick-off meetings and engaging a broad set of stakeholders.
• Monitoring and Controlling: Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility through others. Proactively ensures adherence to KPIs and provides strategic direction to drive success and adapts to high-impact changes throughout project lifecycle.
• Monitoring and Controlling: Proactively manages risks and issues within and across large, complex projects, evaluating trends and optimizing mitigation strategies. Leads recoveries and resolves escalations across projects and ensures tools are updated. Manages issue closure as a high priority and uses contingency planning to respond to risks becoming issues.
• Monitoring and Controlling: Ensures timely completion and quality of deliverables and tracking of metrics for large, complex projects by applying quality management techniques. Manages Conditions of Satisfaction (COSs) to create required deliverables and engages in peer guidance. Confirms customer change control at kickoff and addresses changes early in the process.
• Monitoring and Controlling: Manages finances for projects with large scopes and budgets by balancing funding and resources, analyzing data, and leveraging COSs. Aims to reduce cost and improve delivery margin without impacting quality or customer experience and understands impact on broader business (e.g., P&L).
• Monitoring and Controlling: Manages communications with senior stakeholders on project health, issues, and financial performance for large deals, tailoring communications to the audience and establishing formal rhythms for status reporting with stakeholders.
• Closure: Drives timely project closure by ensuring completion of sign-off tasks, system closeout updates, data deletion, and Deliverable Acceptance Form. Shares lessons learned and contributes to improvements in IP and processes. Conducts closeout interviews with team members.
• Intellectual Property: Researches and shares IP and recommends improvements, enforcing reuse of processes and artifacts within the team.
• Other: Embodies the culture and values.

Bachelors Degree in related field AND 12+ years experience in consulting/professional services delivery, project management, or leading portfolio management, complex programs, or revenue-driven programs more than USD $5M, strong pre-sales and proposal delivery experience. OR equivalent experience.

• Project Management Professional (PMP) certification
• 6+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting)
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
• Certification in relevant industry or in Public sector

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Consulting

Industries: Software Development

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Information :

• Company : Microsoft
• Position : Principal Project Manager
• Location : Singapore
• Country : SG