Omni-Retail System Support Analyst at We+ Asia

Job Description:

Latest job information from We+ Asia for the position of Omni-Retail System Support Analyst. If the Omni-Retail System Support Analyst vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at We+ Asia for the position of Omni-Retail System Support Analyst below matches your qualifications.

⇒ Role Summary

We are looking for a Regional Omni-Retail System Support Analyst to join a Beauty Tech team in Singapore.

This role ensures smooth operation of omni-channel retail systems across 10+ APAC markets by maintaining system integrity, troubleshooting issues, and driving enhancements for a seamless online-to-offline customer experience. You will provide L2 support on omni-retail solutions and integrations, and coordinate with external vendors on development, testing, and implementation.

Ideal candidates have exposure to retail systems, CRM data integration, and omni-channel operational support, with a strong business background (retail/wholesale preferred).

⇒ Main Responsibilities

System Maintenance & Support

• Support omni-retail systems: POS, e-commerce, inventory, CRM
• Troubleshoot and resolve issues to minimize downtime
• Monitor performance and proactively address disruptions

Collaboration & Stakeholder Support

• Act as key contact between regional retail teams, local Beauty Tech, and vendors
• Partner with marketing, operations, and logistics to align systems with business needs
• Train retail staff on system functions and updates

System Optimization & Enhancements

• Analyze usage and performance data to identify improvements
• Participate in design, testing, and deployment of new features
• Assist in integrating new technologies

Documentation & Reporting

• Maintain documentation of configurations, processes, and resolutions
• Generate reports on performance, user feedback, and KPIs

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• Minimum 2 years of experience in retail systems support, IT, or related role
• Understanding of POS, MS SQL, Power BI, Web Services, and Integration architecture
• Strong functional understanding of retail & wholesale business, POS, and CRM topics
• Already exposed to Retail / CRM applications (1st experience on retail system support preferable)
• Excellent spoken & written English; good command of Mandarin (an advantage)
• Strong problem-solving and analytical skills
• Excellent communication skills, with experience working directly with end users
• Ability to understand business needs and translate requirements into solutions
• Curious, pragmatic, proactive, and able to work independently
• Strong technical skills combined with good business understanding
• Willing to work in a multi-brand and dynamic organization
• Willingness to travel to various retail locations within the region

Job Info:

• Company: We+ Asia
• Position: Omni-Retail System Support Analyst
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Omni-Retail System Support Analyst at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.