Front Office Support Officer

Responsibilties:

• Handle enquiries from the Front Office to ensure smooth business operation;
• Handle complaints or grievances from the front office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions re. improvements of working processes and possible solutions to increase the teams efficiency;
• Assist with implementation, testing and training of new system solutions;
• Represent the team in various regulatory / procedural / system enhancement projects;
• Ensure preparation of monthly Management Reports, including potential follow up actions;
• Monitor / check of various internal reports;
• Handle the system input / approvals, if required;
• Implement new forms and coordinate changes of existing forms;
• Coordinate and provide training to new hires and existing staff (process, system etc.);
• Being part of the team performing Business Contingency Plan;
• Other ad-hoc task assigned by Team Head

Requirements:

• Prior banking experience (either in a similar position or as ARM) is an advantage;
• Hands-on experience with Avaloq is an advantage;
• Excellent communication and interpersonal skill;
• Good command of written and spoken English;
• Open to learn and take over and up additional responsibilities;
• Very flexible and positive attitude;
• Able to work independently and as part of a team under pressure and against tight deadlines

Information :

• Company : LGT Bank
• Position : Front Office Support Officer
• Location : Central Singapore
• Country : SG