Customer Care Specialist at Consortium for Clinical Research and Innovation Singapore

Job Description:

Latest job information from Consortium for Clinical Research and Innovation Singapore for the position of Customer Care Specialist. If the Customer Care Specialist vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Consortium for Clinical Research and Innovation Singapore for the position of Customer Care Specialist below matches your qualifications.

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a professional Customer Care Specialist to join us in Singapore.

We’re looking for a Customer Care Specialist to be the friendly, reliable voice our customers can count on. From handling Omni Chats to following up on issues, you’ll be solving problems and helping drivers stay mobile.

You’ll assist our drivers, partners, and customers with everything from basic rental queries to issue resolution. This role isn’t just about answering phones — it’s about building relationships, solving problems, and helping us improve the entire customer journey.

You’ll also pitch in on ad hoc tasks — think feedback collection, support tool testing, or even helping craft internal FAQs.

This role is perfect for someone who loves fast-paced environments, values human connection, and doesn’t mind the occasional curveball.

• Respond to driver inquiries via Omni Chat and WhatsApp

• Conducting outbound calls to follow up on issues raised by internal teams, with the goal of closing the communication gap with hirers.
• Troubleshoot customer issues and elevate where needed (credit, finance, tech, ops)
• Resolve support issues related to rentals, payments and contracts
• Follow up on open or unresolved cases and ensure customer satisfaction
• Flag recurring issues and help improve internal processes
• Log and track all customer interactions in the CRM
• Work together with other departments to make sure customers get a smooth, end-to-end experience
• Jump into side tasks like:
• Testing a new live chat feature
• Helping onboard new agents or new employees
• Creating quick how-to content or macros for the team

Job Info:

• Company: Consortium for Clinical Research and Innovation Singapore
• Position: Customer Care Specialist
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Specialist at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.