Customer Service Executive

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Direct message the job poster from Satsaco Group

• 5+ years in freight forwarding or logistics required
• Strong skills in airfreight documentation, billing & invoicing
• Rotating shifts with allowances + weekend WFH
• Client-facing role with operations, coordination & customer care
• Growth opportunity in a well-established logistics company

Job Description

We are looking for a dedicated and customer-focused Customer Focus Executive (Freight) to join our logistics operations team.

In this role, you will serve as the main point of contact for freight customers , handling bookings, shipment tracking, documentation, billing, and issue resolution. Youll collaborate with internal teams, carriers, and vendors to ensure smooth cargo movement and exceptional service delivery.

Key Responsibilities

• Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
• Build strong relationships with clients by providing timely updates and proactive communication

Shipment Coordination

• Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
• Monitor shipments and provide real-time status updates

Complaint Management

• Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

• Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
• Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

• Process invoices accurately and in a timely manner
• Coordinate with the finance team to resolve discrepancies or adjustments
• Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

Recordkeeping & Reporting

• Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

• Suggest and support continuous improvement efforts across customer experience and operations

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business, or related field
• Minimum 5 years of experience in logistics/freight forwarding (airfreight preferred)
• Proficient in freight documentation and customs processes
• Experience with billing and invoicing systems
• Excellent communication, coordination, and customer service skills
• Able to multitask and work well in a fast-paced environment
• Strong attention to detail and accuracy in documentation
• ️ Shift allowance provided for PM shift
• Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month.
• • Work from home
• ️ Weekend WFH allowance provided

Why Join Us?

• Stable company with strong industry presence
• Collaborative and inclusive work culture that values your input
• Opportunity to work in a critical, customer-facing role
• Supportive team and leadership

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service
• Industries Transportation, Logistics, Supply Chain and Storage

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Information :

• Company : Satsaco Group
• Position : Customer Service Executive
• Location : Singapore
• Country : SG