APAC Head of Digital Enablement

Job Responsibilities: 

1. Leadership and Team Management: 
   • Lead, mentor, and manage a team of 5 Product Owners and their respective squads, ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture. 
   • Provide guidance and support to Product Owners in prioritizing backlogs, defining roadmaps, and delivering value to stakeholders. 
2. Strategic Alignment: 
   • Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio. 
   • Ensure that the squads objectives align with the organizational goals, focusing on driving growth and enhancing partner and customer experiences. 
3. Solution Success and Business Objectives: 
   • Own the success of digital solutions delivered through Chubb Studio, ensuring they meet partner and business objectives. 
   • Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes, including partner satisfaction, revenue growth, and operational efficiency. 
   • Continuously evaluate solution performance and implement improvements to maximize impact and value. 
4. Digital Enablement: 
   • Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio. 
   • Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers. 
5. Stakeholder Collaboration: 
   • Act as the primary liaison between the squads and key stakeholders, including Sales, Claims, Partner Experience, and Customer Experience teams. 
   • Facilitate effective communication and collaboration to ensure alignment on priorities, timelines, and deliverables. 
6. Performance Monitoring and Reporting: 
   • Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads. 
   • Provide regular updates to leadership on progress, challenges, and opportunities for improvement. 
7. Resource Planning and Allocation: 
   • Ensure optimal allocation of resources across squads to meet project deadlines and deliverables. 
   • Identify and address resource gaps, including skills development and recruitment needs. 
8. Agile Practices and Delivery Excellence: 
   • Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions. 
   • Drive a culture of continuous learning, adaptability, and innovation within the teams. 
9. Risk Management: 
   • Identify and mitigate risks associated with digital initiatives, ensuring compliance with organizational policies and industry regulations. 
   • Proactively address challenges and roadblocks to maintain project momentum. 
10. Customer-Centric Focus: 
    • Advocate for a customer-first approach in all digital initiatives, ensuring that solutions meet the needs of end-users and enhance their experience. 
    • Gather and analyze feedback from partners and customers to inform product improvements and innovations. 
11. Market and Industry Awareness: 
    • Stay informed about industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and growth. 
    • Leverage insights to drive strategic decisions and maintain Chubb Studios competitive edge in the market. 

Key Experience: 

• Proven experience managing cross-functional teams, including Product Owners and Agile squads, ideally in a digital or technology-driven environment. 
• Demonstrated ability to lead, mentor, and develop high-performing teams. 
• Strong background in product management, with experience overseeing the development and delivery of digital products and solutions. 
• Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in an Agile environment. 
• Experience driving enabling partner ecosystems and business growth through digital platforms. 
• Knowledge of digital tools, APIs, and platforms that support partner integration and customer experience. 
• Experience in the insurance, financial services, or related industries is highly preferred. 
• Understanding of partner ecosystems, claims processes, sales operations, and customer experience strategies. 
• Proven ability to collaborate with and influence senior stakeholders across Sales, Claims, Partner Experience, and Customer Experience teams. 
• Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams. 
• Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes. 
• Ability to balance long-term vision with short-term delivery objectives. 
• Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance. 
• Ability to analyze data and provide actionable insights to leadership. 
• Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry. 
• Experience in designing and delivering solutions that prioritize customer needs and enhance customer experience. 
• Ability to gather and analyze customer feedback to inform product improvements. 
• Knowledge of emerging technologies, industry trends, and competitive landscape to drive innovation and maintain a competitive edge. 

List of Qualifications: 

1. Educational Background: 
   • Bachelors degree in business administration, Computer Science, Information Technology, or a related field. 
   • Masters degree (MBA or equivalent) is preferred but not mandatory. 
2. Professional Certifications: 
   • Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agilist, or PMI-ACP). 
   • Product Management certifications (e.g., Pragmatic Institute, AIPMM, or similar) are a plus. 
   • Familiarity with digital tools and platforms (e.g., API management, cloud technologies) is advantageous. 
3. Experience: 
   • Minimum 8-12 years of experience in product management, digital transformation, or related roles. 
   • At least 3-5 years of experience in a leadership or managerial role overseeing cross-functional teams. 
   • Experience in the insurance, financial services, or technology sectors is highly preferred. 

Knowledge: 

1. Industry Knowledge: 
   • Familiarity with the insurance and financial services industry, including sales, claims, partner ecosystems, and customer experience. 
   • Understanding of regulatory requirements and compliance standards in the industry. 
2. Digital Enablement: 
   • Knowledge of digital tools, platforms, and technologies that enable partner business growth and customer engagement. 
   • Awareness of emerging trends in digital innovation, such as AI, machine learning, and automation. 
3. Agile Methodologies: 
   • In-depth knowledge of Agile frameworks (Scrum, Kanban, SAFe) and best practices for team delivery. 
4. Market and Competitive Landscape: 
   • Awareness of market trends, competitor strategies, and opportunities for differentiation. 
5. Risk Management: 
   • Understanding of risk identification, mitigation strategies, and compliance requirements in digital initiatives. 

Information :

• Company : Chubb Insurance
• Position : APAC Head of Digital Enablement
• Location : Singapore
• Country : SG