Job Description:
Latest job information from LEE WEE & BROTHERS PTE. LTD. for the position of Customer Service Executive. If the Customer Service Executive vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at LEE WEE & BROTHERS PTE. LTD. for the position of Customer Service Executive below matches your qualifications.
Overview:
We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.
Responsibilities include (but not limited to):
- Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
- Create and maintain customer database
- Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
- Communicate across departments to ensure that orders are fulfilled
- Follow up on outstanding orders and perform call back to customers if necessary
- Provide timely service recovery to resolve problems or issues and escalate if necessary
- Collect data and feedback from customers and close the customer feedback loop
- Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
Minimum qualifications
- Diploma in any discipline
- Experience in customer service or contact centre will be an added advantage
Requirements
- Customer-oriented with good interpersonal and communication skills
- Pleasant disposition and personality
- Possess a sense of urgency
- Good phone etiquette
- Attention to detail
- Team player who thrives in a fast-paced environment
- Able to prioritise tasks effectively
Job Info:
- Company: LEE WEE & BROTHERS PTE. LTD.
- Position: Customer Service Executive
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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