IT Service Desk Operators at JointHire Singapore Pte Ltd.

Job Description:

Latest job information from JointHire Singapore Pte Ltd. for the position of IT Service Desk Operators. If the IT Service Desk Operators vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at JointHire Singapore Pte Ltd. for the position of IT Service Desk Operators below matches your qualifications.

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region. - Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude- Diagnose and resolve technical issues related to hardware, software, and network connectivity (Level 1 support) - Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary- Contribute and maintain a knowledge base of frequently asked questions and solutions- Vendor coordination for customer onsite support when necessary- Adhere to data centre routine and security procedures - Working in a rotating shift schedule to ensure 24x7 coverage- Other ad hoc duties assigned by the company - Minimum an ITE/Diploma in any related IT discipline- Having customer service orientation and interpersonal skills- Excellent verbal and written communication skills- Knowledge of IT infrastructure and networking concepts- Good technical aptitude and problem solving skill- Ability to work independently and as part of a team- Good to have experience in the followings: Cyber Security, service desk ticketing systems or monitoring tools, and/or cloud technologies- Plus point: ITIL 4 certification, CCNA - Work location: Tanjong Pagar- Working hour: Shift work- Monthly allowance (Attendance and Shift)- Annual Performance Bonus (Dec / Jun)- Annual Leave and medical leave- Group Insurance covering hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage- Annual Health Screening provided

Job Info:

• Company: JointHire Singapore Pte Ltd.
• Position: IT Service Desk Operators
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Desk Operators at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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