Customer Service Executive at LEARNING POINT KIDS PTE. LTD.

Job Description:

Latest job information from LEARNING POINT KIDS PTE. LTD. for the position of Customer Service Executive. If the Customer Service Executive vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at LEARNING POINT KIDS PTE. LTD. for the position of Customer Service Executive below matches your qualifications.

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday: shifts within centre opening hours (10am-10pm)
• Saturday-Sunday: shifts within centre opening hours (8am-6pm)
• Able to work shift hours and on weekends (4 weekdays and 1 weekend)
• 44 hours per week

OR

• Wednesday to Sunday (OFF on Mondays and Tuesdays)
• For weekdays: no late night shifts

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma
• Strong proficiency in spoken and written English
• Proficient with Google Docs, Google Sheets and Microsoft Office
• Good team player with ability to work with minimal supervision
• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.

Job Info:

• Company: LEARNING POINT KIDS PTE. LTD.
• Position: Customer Service Executive
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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