customer service manager at JENNY'S & BEN CURTAINS PTE. LTD.

Job Description:

Latest job information from JENNY'S & BEN CURTAINS PTE. LTD. for the position of customer service manager. If the customer service manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at JENNY'S & BEN CURTAINS PTE. LTD. for the position of customer service manager below matches your qualifications.

A

Customer Service Representative (CSR)

acts as the primary link between an organization and its clients, ensuring satisfaction and brand loyalty. The job scope spans multiple communication channels—including

phone, email, live chat, social media, and face-to-face interactions

(

1

,

2

,

3

,

4

)

The comprehensive breakdown of the customer service job scope includes key responsibilities, essential skills, and typical career progression paths:

(

1

,

2

,

3

,

4

)

Core Job Responsibilities

• Managing Communications: Answering incoming inquiries promptly and maintaining a friendly, professional tone across all channels. (1, 2)
• Issue & Complaint Resolution: Troubleshooting product or service defects, managing difficult conversations with empathy, and providing efficient solutions. (1, 2, 3)
• Transactional Support: Processing new orders, managing account setups, and handling billing inquiries, refunds, returns, or exchanges. (1, 2, 3)
• Data & System Maintenance: Updating Customer Relationship Management (CRM) databases with accurate details of every interaction and tracking recurring customer issues. (1, 2)
• Cross-Functional Collaboration: Escalating complex cases to specialized technical support teams and sharing valuable user feedback with product or sales divisions. (1, 2)
• Business Growth Support: Educating customers on product usage while gently cross-selling or up-selling relevant services where appropriate. (1, 2, 3)

Key Performance Indicators (KPIs)

Customer service professionals are typically measured on strict performance metrics to ensure quality. These standard metrics include:

(

1

• Customer Satisfaction Score (CSAT): Measures individual interaction quality based on post-contact surveys.
• First Contact Resolution (FCR): The percentage of incoming issues resolved during the very first interaction.
• Average Handle Time (AHT): The average duration spent resolving a customer's query, including hold times.
• Net Promoter Score (NPS): Tracks overall customer loyalty and their likelihood to recommend the brand. (1, 2, 3, 4, 5)

Essential Skills Needed

• Active Listening: Giving full attention to customers to uncover the root cause of an issue before responding.
• Clear Communication: Simplifying technical or complex company policies into easy-to-understand language.
• Empathy & Patience: Staying calm and understanding when de-escalating conversations with frustrated or angry clients.
• Technical Literacy: Proficiency with internal ticketing systems, CRM software (like Salesforce or Zendesk), and digital communication tools

#J-18808-Ljbffr

Job Info:

• Company: JENNY'S & BEN CURTAINS PTE. LTD.
• Position: customer service manager
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information customer service manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

  Visual Merchandising Senior Executive / Executive at Resorts World Sentosa

Posted: 9 hours ago

Desc: Job ResponsibilitiesVisual Merchandising & Retail DesignSeasonal & Thematic Displays: Design and execute visually engaging seasonal and themed displays that align with the park's narrative and guest e...

Company: Resorts World Sentosa | Location: Singapore

---

  Public Relations Consultant/Senior Consultant at Mutant

Posted: 9 hours ago

Desc: Who are we?We know Mutant is an odd name for an agency. While we’d love to give you a really cool reason for it – like being exposed to gamma radiation or being bitten by a spider - our origin story i...

Company: Mutant | Location: Singapore

---

  International Campaign Operations Strategist at bilibili Group

Posted: 9 hours ago

Desc: About the CompanyBilibili is a dynamic platform that focuses on the international business landscape, aiming to foster user growth, engagement, and a vibrant creator ecosystem.About the RoleThe role i...

Company: bilibili Group | Location: Singapore

---

  Care Specialist at Homage

Posted: 9 hours ago

Desc: Here at Homage, we are on a mission to change the way people access and receive their homage-care. We’re a tech start-up using our smart technology to help our customers manage their care, the way the...

Company: Homage | Location: Singapore

---

  Business Support Admin at Voyage Wealth Advisory

Posted: 9 hours ago

Desc: Job DescriptionKey ResponsibilitiesProvide day-to-day administrative and operational support to the management teamCoordinate meetings, appointments, and training sessionsBook meeting rooms and manage...

Company: Voyage Wealth Advisory | Location: Singapore

---